Refund Policy
Last updated: 3 September 2026
1. Overview
SignDeck is operated by Nordic Ehandel Experten AB. All payments are processed by Paddle.com, our Merchant of Record, which issues invoices and executes refunds on our behalf.
2. Subscriptions
You can request a full refund of your most recent subscription charge within 14 days of that charge if you are not satisfied with the service. Refunds outside this window are at our discretion and are normally not granted for periods already used. You can also try the service before paying: the first contract sent on a free account is included at no cost.
3. Cancellation
Cancelling from your dashboard stops future renewals; access continues until the end of the paid period. Cancellation on its own does not trigger a refund of the current period — request a refund as described below if you want one.
4. Plan changes
When you switch plans, Paddle prorates the difference automatically. Downgrades take effect at the next renewal and are not separately refunded.
5. Word templates
Contract templates are digital goods delivered instantly. Because the file is downloadable immediately, you expressly consent to immediate delivery and waive any statutory withdrawal right once the download has started. If a template file is corrupted, incorrect or fails to download, contact us within 14 days and we will fix it or refund the $2 purchase in full.
6. How to request a refund
Email support@signdeck.io with the email address used at checkout and your Paddle order or receipt number, or contact Paddle directly at paddle.net. We respond within 3 business days; approved refunds are issued by Paddle to the original payment method and typically appear within 5–10 business days.
7. Related terms
This policy forms part of our Terms of Service.